Play Safe. Stay in Control
with 15baji Responsible Gaming

15baji is Bangladesh's premier online casino and sports betting platform, and with that position comes a genuine responsibility to the players who trust us. We are firmly committed to the principle that gambling must always remain a recreational activity — something that adds entertainment to your life, not something that detracts from it.

Our responsible gaming programme is not a regulatory checkbox. It is a core part of how we operate. Every feature on the 15baji platform — from our cricket betting markets and live casino tables to our slots library — is designed and maintained with player wellbeing in mind. We actively monitor gameplay patterns to identify signs of potential problem gambling, and we empower players with practical tools to manage their own experience.

We believe that an informed player is a safer player. That is why this page outlines in plain English exactly what responsible gaming means at 15baji, what tools are available to you, and how to access help if gambling is becoming a concern. We encourage every player on the platform — whether you are new to 15baji or have been with us for years — to read this page and keep these resources in mind.

15baji operates exclusively for adults. You must be at least 18 years of age to register an account, make deposits, place bets, or participate in any game or promotional activity on the platform. This requirement is non-negotiable and is enforced rigorously.

Why We Enforce the Age Limit

Gambling can be harmful to young people, whose financial decision-making skills and impulse control are still developing. Exposure to gambling at a young age can increase the risk of developing gambling-related problems later in life. 15baji takes this seriously. We do not target, market to, or knowingly permit access to individuals under the age of 18, anywhere in Bangladesh — whether in Dhaka, Chittagong, Sylhet, Khulna, or elsewhere.

Age Verification (KYC)

All players are required to complete our Know Your Customer (KYC) age verification process before their first withdrawal and, in many cases, shortly after registration. You may be asked to submit a copy of your National ID Card (NID), passport, or another government-issued document that confirms your date of birth. Accounts that cannot be verified as belonging to an adult aged 18 or above will be suspended and any funds held pending investigation will be handled in accordance with our Terms & Conditions.

Problem gambling develops gradually and can be difficult to recognise in yourself or in someone you care about. The earlier it is identified, the more effective intervention tends to be. 15baji encourages all players to periodically reflect on their gambling behaviour honestly.

Warning Signs to Watch For

The following behaviours may indicate that gambling has moved beyond recreation and is becoming a problem. If several of these apply to you, we strongly encourage you to use one of our responsible gaming tools or contact our support team for guidance.

15baji provides a comprehensive suite of practical tools that give you direct control over your gambling activity. These tools are available to all registered players at any time and can be activated from within your account settings or by contacting our support team. Below is a full overview of each tool and how to use it.

How to Activate These Tools

• Log in to your 15baji account and navigate to Account Settings in your profile menu.
• Select "Responsible Gaming" from the settings panel to access the full suite of tools.
• Choose the tool you wish to activate and enter your preferred parameters (limit amount, time period, etc.).
• Confirm your selection. Restrictions that reduce your access take effect immediately. Increases or removals require a 24-hour cooling-off period.
• Contact support at any time via [email protected] if you need assistance activating any tool or if you require a limit that is not configurable through the self-service panel.

Self-exclusion is the most powerful responsible gaming tool available at 15baji. It allows you to request a complete block on accessing your account and all gambling activities on the platform for a defined period or permanently. If you feel that gambling has become a serious problem, self-exclusion is a decisive step that we fully support and encourage.

How Self-Exclusion Works at 15baji

Once a self-exclusion request is processed, the following actions are taken immediately:

• Your account is locked and you will be unable to log in or access any games
• All pending promotional offers and bonus communications are cancelled
• You will be removed from all marketing and promotional email lists
• Any outstanding withdrawal of remaining balance will be processed to your verified payment method (bKash, Nagad, Rocket, Upay, or bank account)
• Your self-exclusion record is flagged permanently in our systems to prevent inadvertent re-registration

Self-Exclusion Period Options

15baji offers the following self-exclusion durations:

• 6 months — recommended for players experiencing short-term difficulties
• 1 year — for players who need a longer structured break
• 5 years — for players with significant gambling concerns
• Permanent — for players who wish to exclude themselves indefinitely with no option to return

For temporary self-exclusion periods (6 months, 1 year, 5 years), you may request reinstatement after the exclusion period has fully elapsed. Reinstatement requires a formal request, a mandatory 7-day reflection period, and reconfirmation of your identity. Reinstatement is not automatic — it must be actively requested and approved by our responsible gaming team.

How to Request Self-Exclusion

• Email [email protected] with the subject line "Self-Exclusion Request"
• Include your registered account email address, your full name, and the exclusion period you are requesting
• Our team will confirm receipt within 2 hours and process the exclusion within 24 hours of your request
• You will receive a written confirmation email once the exclusion is active

Preventing underage gambling is one of our most important responsibilities. Beyond the age verification procedures described earlier, 15baji strongly encourages parents and guardians to take proactive steps to ensure that children and young people cannot access online gambling sites — including 15baji — from shared or family devices.

Parental Controls and Filtering Software

If you share a computer, tablet, or smartphone with children or teenagers, we recommend installing parental control or content filtering software. These tools can block access to gambling websites at the device or network level, providing an additional layer of protection beyond our own age verification processes. Widely available options include built-in parental controls on major operating systems (Windows, macOS, Android, iOS) as well as dedicated filtering applications.

Safe Account Habits

• Never share your 15baji login credentials with anyone, including family members
• Always log out of your 15baji account when using a shared device
• Do not store your password in a browser on a device accessible to minors
• Enable two-factor authentication (2FA) on your account to add an extra layer of security
• Keep payment method apps such as bKash, Nagad, and Rocket locked with a PIN or biometric authentication

If you feel that gambling is having a negative impact on your life, your relationships, or your finances, help is available. 15baji's support team is available around the clock and you should never feel embarrassed or hesitant to reach out. Below we also list guidance on seeking help from professional organisations.

15baji Responsible Gaming Support

Our dedicated responsible gaming support team can help you activate any of the tools described on this page, answer questions about self-exclusion, and connect you with appropriate external resources. Contact us at any time — we are available 24 hours a day, 7 days a week.

Talking to Someone You Trust

Sometimes the most important step is simply talking to a family member, a close friend, or a trusted community figure about how you are feeling. Problem gambling thrives in secrecy. Breaking that secrecy — even in a small conversation — can be the beginning of a meaningful change. If you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh and are struggling with gambling-related concerns, reaching out to a trusted person in your community is a positive and courageous action.

Professional Counselling

If you believe you need professional support beyond what 15baji can offer, we strongly encourage you to seek counselling from a qualified mental health or addiction professional. Speak to a local healthcare provider, a community health centre, or a licensed counsellor in your area. Problem gambling is a recognised condition and qualified support is available. 15baji does not endorse any specific external counselling service, but we encourage you to reach out to healthcare professionals in your community who can point you toward appropriate resources.

If you have any questions about the responsible gaming tools available at 15baji, wish to activate self-exclusion, need to set account limits, or simply want to talk to someone about your gambling activity, please do not hesitate to get in touch. Our responsible gaming team is a dedicated part of our player support operation and will treat every enquiry with confidentiality and care.

• Email: [email protected] — Subject line: "Responsible Gaming Enquiry"
• Response time: Within 2 hours for all responsible gaming matters
• Availability: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Self-exclusion requests are actioned within 24 hours of receipt and confirmed by email

For further reading on how 15baji handles your personal data in connection with responsible gaming monitoring, please see our Privacy Policy. For the full terms governing account restrictions and responsible gaming features, refer to our Terms & Conditions.